Get our Best Price Online

* Terms & conditions

1. The guarantee applies only to return tickets for wholly Air New Zealand operated flights which originate and terminate at London/Heathrow and which operate via Los Angeles or Hong Kong to Australia or any New Zealand destination, or via Los Angeles to the Pacific Islands, that has been purchased online from the airnewzealand.co.uk website in British Pounds.
2. This guarantee does not apply to one-way or return airfares to destination Hong Kong or Los Angeles i.e. does not apply to Air New Zealand services wholly between London/Heathrow and Hong Kong and vice versa, or London/Heathrow and Los Angeles and vice versa.
   
3. Claims under this guarantee must be made within 24 hours of booking or by 4pm, the day after booking, whichever is sooner.  Claims must be made by calling 0800 028 4149.  Claims may not be made through any other Air New Zealand phone number. 
   
4. The fare purchased must be the lowest available for your chosen Air New Zealand journey on airnewzealand.co.uk. If there is a lower fare available for the same journey on airnewzealand.co.uk and you do not purchase it then you do not qualify for the guarantee. 
   
5. In order to qualify for the guarantee you must book the lowest return fare for a flight with an
   Air New Zealand prefix and operated by
   Air New Zealand, which originates and terminates in London, Heathrow.
   
6. 'Lower Fare' is defined as being a published retail fare available via another United Kingdom retailer for the exact same journey that is cheaper than the published retail fare purchased on airnewzealand.co.uk. The purchased fare and the 'Lower Fare' must exclude any applicable taxes, levies and surcharges when compared. Corporate, wholesaler, consolidator and group fares are not eligible. 
   
7. The retailer offering the 'Lower Fare' must provide capability to book that fare. 
   
8. Air New Zealand must be able to verify the availability for purchase of the 'Lower Fare' at the time of claim. If Air New Zealand cannot reasonably verify (in its sole discretion) the availability of the 'Lower Fare' at the time the claim is made by phone then it may decline the claim. 
   
9. The difference between the fares plus £20 will be refunded to the credit card used for the purchase. The refund will only be made after travel has been completed and will be made within 60 days of that date. There is no limit to the amount of the refund.
   
10. The refund is the sole and exclusive benefit that will be provided under this guarantee. 
    
11. Air New Zealand reserves the right to terminate this offer at any time without notice.

¹ Includes only Air New Zealand operated flights between London, Heathrow and The Pacific Islands, Australia or any New Zealand destination.